To fix this issue, click on another folder or adjust the reading pane size and it will display correctly. To avoid this issue, minimize Outlook before closing your remote desktop session. This may occur when reloading a remote desktop with Outlook open. ShareFile recommends disabling these add-ons. Likewise, Exchange Alternatives (such as Kerio Connector) are not compatible with Citrix Files for Outlook and may block the plugin from functioning correctly.
It is recommended that any metadata scrubber add-ons be disabled in order for Citrix Files for Outlook to function properly. If you are using an antivirus program or add-in such as Norton, Kaspersky or McAfee, please take steps to add ShareFile ad Citrix Files for Outlook as an exception to your apps. Metadata Scrubbers may interfere with this plugin for Microsoft Outlook. This includes (but is not limited to) meta-data scrubbers, SmartVault, iTunes, Grammarly, NETDocuments, and other add-ins. The Citrix Files for Outlook plugin is not supported with any 3rd party service or add-in and cannot be guaranteed to function properly when used in conjunction with other add-ins.
If you have multiple email addresses connected to the same Outlook client, Citrix Files Outlook will only send emails with ShareFile attachments via the email address listed as the default under Data Files within the Outlook client Account Settings.
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Known Issues NET Framework Incompatibleįor best performance, it is recommended that users download the Īlready installed the plugin and looking for tips on best practices? Click here. To get the latest version of Citrix Files for Outlook, visit. The information presented here applies to the latest version of Citrix Files for Outlook and can be referenced for previous versions of ShareFile Outlook Plug-in. Note: The ShareFile Outlook Plug-in is now Citrix Files for Outlook.
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